Customer relationship management tools have existed for a long time now, Businesses use them to manage customer interactions across channels and departments, including marketing, sales, customer service, and technical support. But now most companies mainly interact with customers through social media this is where SCRM tool’s come into play.

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Batchbook

Is a simple tool to help small businesses build meaningful relationships with their best customers. We help our customers organize disperse contact information and access it from the cloud so that small businesses can stay on top of their world saving agendas.

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Blue Camroo

Business runs better when everyone is on the same page, but with customer data, project data and other key information spread across email, spreadsheets and stand-alone systems that don’t communicate, many businesses struggle to keep their teams effective. BlueCamroo is the answer. A single, integrated, affordable web-based solution with a unique, patent-pending CRM concept that combines CRM, Social CRM, Project Management, Team Collaboration, Customer Support, Task Management, Time Tracking, Billing, Online Payments, Expenses Management, Email Marketing and more.

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Contactually

Effortlessly create your complete address book from email, social networks and CRMs. Your contacts live in several places across your workflow and network. Contactually will automatically bring all of your contact records into a single online address book so you can manage your contacts with ease, all from one place.

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GreenRope®

Is a powerful, web-based application that allows business owners to consolidate their customer database, create marketing campaigns, send and track invoicing and that’s just the beginning, all while being more efficient and effective than ever before. No matter what kind of small business you are running, we work hard to make your life easier through consolidation while still offering robust features. All your data is stored securely online allowing customers easy access to it from anywhere in the world. All that is needed is an internet connection.

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Insightly

Built for the web, made for small business We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.We believe web based software is the best choice for smaller businesses, because you don’t have to worry about anything technical like server upgrades or security fixes. We take care of all the IT stuff like backups, upgrades, and security so you can concentrate on what matters – running your business and getting on with the job.

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Nimble

Your relationships make or break your business success. They are harder than ever to manage in our noisy world. We built Nimble to smartly combine all your contacts, email, social & activities in one place.We intelligently bring context and insights to your contacts so you can be quick, agile and smart with your relationships. You can be Nimble.

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Oktopost

Social MediaFor Business Oktopost is a social media marketing platform designed to publish social messages, converse with prospects and generate leads.

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By Gareth Davies